Company: Navi Group
Location: Hybrid (Dublin, Ireland)
Job Title: Customer Success Coordinator
Experience: +2 years experience within a customer service/support role in a technical environment

Navi Group is transforming the community pharmacy sector across Ireland — empowering over 100 branded pharmacies and 600+ pharmacy customers with innovative, market‑leading systems that make pharmacy operations simpler, smoother, and more connected.

What You’ll Do
As a Customer Success Coordinator, you will:

• Orchestrate the end‑to‑end onboarding process for new pharmacy customers, ensuring each one is set up for success from day one
• Set up new customers across our internal platforms and gather required details from suppliers to keep timelines on track
• Conduct site surveys to assess hardware needs and ensure smooth system installation
• Deliver engaging training sessions and demonstrations for pharmacy owners and teams, both onsite and remotely
• Test new software features before rollout and perform essential data validation for accuracy
• Provide early‑stage support and aftercare to newly onboarded pharmacies, ensuring they feel confident and supported throughout their transition

Who You Are
You are someone who:

• Has experience working in a pharmacy environment and understands systems such as EPOS or dispensary software
• Is highly organised, able to juggle multiple onboarding tasks with ease
• Communicates clearly and confidently with customers, suppliers, and internal teams
• Is comfortable delivering training and demos — whether in person or via remote tools
• Has excellent attention to detail, especially around system setup and data accuracy

You enjoy variety, thrive on structure, and take pride in helping customers get the very best from their technology.

APPLY HERE TODAY: https://thenavigroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=ba7535a4-5931-4446-b419-09fa9bd8a2d0

Closing Date: 31/03/2026