CarePlus enables independent pharmacy owners to maintain their name and is flexible when adapting the existing pharmacy fitout, tailoring owner needs to accelerate business success
- Axium (free of charge)
- Managed price file
- Additional discount FOS procurement
- Ops manager & business planning
- IT Maintenance discount
- CarePlus App
- Dispensing efficiencies (iGnite Action Plan)
- Planograms & merchandising
- Pharmacy and regulatory compliance
- Health service support
Maximum turnover and margin return for your pharmacy
The CarePlus Pharmacy partnership maximises pharmacy turnover and margin return, utlilising an innovative suite of Navi products and services.
CarePlus is designed to flexibly partner with independent pharmacies to enhance your business, in a manner tailored to your budget, needs and future plans.
The CarePlus Franchise provides independent pharmacies with best-in-class IT systems designed by pharmacists, for pharmacists, as well as industry leading FOS and dispensary buying.
CarePlus members are supported in an innovative brand partnership, with nationwide recognition and awareness.
CarePlus members’ feedback is at the forefront of the conversation when it comes to making improvements and directing how the brand develops. We implement your feedback to make pharmacy easier.
Customer Service & Operations
A dedicated Operations Manager will visit regularly, helping to maximise dispensary and FOS margins. Our always-on Customer Service team quickly respond to any queries by phone, interactive chat function or email.
OPERATIONAL EFFICIENCIES
Dispensary
- Axium is an established and comprehensive order management system for dispensary products that offers significant discounts to pharmacies
- DispenSense is a new and innovative cloud-based pharmacy dispensary system
- iGnite is a business intelligence solution to help drive the pharmacy business
FOS
- TillSense - A new, cloud-based EPOS solution tailored for busy Irish pharmacies
- aXel is a best-in-class, Front-of-Shop order management system that maximises margin for pharmacy
- TouchPlus is our integrated Front-of-Shop order management system for franchise pharmacies tightly integrated with Head Office systems
- Review will be completed to identify differences between expected and paid PCRS payments
- Review of dispensary and front of shop sales
- Review of margins, overheads and wages benchmarked against the industry and group
- Agree budgets and action plan for the upcoming year
- We can provide you with the most up-to-date SOPs available, written by our qualified team with the most up-to-date legislative requirements
- Our dedicated team strive to provide your store with the latest industry communications, new regulations and changes
- Offering a comprehensive suite of pharmacy health services (e.g. vaccines, BP24, etc.)
- Services are complemented by an online booking system, powered by Hashealth, facilitating appointment scheduling and management
- Our dedicated HR team is here to offer guidance, assistance and solutions
- We offer a complete suite of HR services, including contracts of employment, HR documents, and more
- Our goal is to ensure that you have everything you need to manage your staff effectively and in compliance with regulations
- Our comprehensive HR support aims to streamline your operations and empower you to focus on growing your business
- Whether it's recruitment, employee relations, policies and procedures, or any other HR-related matter, we’re here for you every step of the way
- Our Academy – our always on training portal - is regularly updated with condition, product and commercial training
- Monthly online training session with front of shop team members to ensure keys areas of focus are being worked on
- A dedicated Operations Manager will visit your store regularly, working with you to maximise both dispensary and FOS margins. Our always-on, best in class Customer Service team will quickly respond to any queries by phone, interactive chat function or email
STORE DESIGN, LAYOUT AND PLANOGRAMS
A summary of the support provided is as follows:
Professional Design Team advice and provision (through selected design professionals)
- Building survey
- Planning permission preparation
- Engineering services
- Fire and disability access design
- Historical building planning
- Architectural services
Statutory support
Full provision of drawings and reports relating to PSI licencing and HSE licencing along with advice on current building regulations.
Site Survey
Full site survey and investigation to identify commercial potential and possible issues.
Design
Full in-house drawing and design service from start to finish by a retail architect specialising in pharmacy, liaising with external design teams and suppliers and management of same.
Tendering and specification
Projects are put out to tender for the customer to a panel of well-respected and proven repeat suppliers. Suppliers then cost up the projects using a strict set of specifications provided by NAVI Group, giving the pharmacy owner the reassurance that costings are on a like for like basis and they are getting good value for money.
The other advantage of this method is that the contractors are not working on a “one off” basis, leading them to be far more engaged with the project and considerate to the customer, with a view to getting further work from NAVI Group in the future.
Competitor cost comparisons
As the pharmacy industry can be inconsistent and varied in terms of the standard of work and money spent on projects, NAVI group benchmarks supplier costings against other comparable large spending retailers in other sectors of retail i.e. Centra, SuperValu, Dunnes, Lidl and so on.
As these companies are far larger, have bigger buying power and are fully national, this gives a better indication of where our costings need to be compared to other pharmacy groups or independents who may see huge and sometimes unexplainable inconsistencies in costs.
Preferred rates and cost savings
As the NAVI group has designed a specification for our stores for consistency, we have the access to buy some items in bulk or at a favourable rate that the customer would not otherwise have access to.
Project and site management
Project management of pharmacy builds and fitouts is one of the largest advantages of our Store Development department for our pharmacy customers. This frees up a huge amount of time for them, gives them protection from changes in schedule or cost that they do not understand/cannot control and gives them one point of contact that will deal with the number of moving parts and people involved in a project, allowing the owners time to run their business and be present in store.
Project cost tracking
As part of the project management service, NAVI Group will budget, cost, track and then cross-check project costs before and during a project. A final cost check is then carried out on a project, making sure there are no extra costs or overruns, and that the customer is not overpaying for anything.
Did you know, Ireland lags behind the rest of Europe with only 5% of pharmacies having robot dispensing versus 40% in Europe (over 3000 systems). We have our own specific challenges in pharmacies in Ireland, such as split packs, PMR integration and challenging store architecture that have made it difficult for owners to react to dispensary modernisation.
At Navi Group, we have the knowledge and experience to make sure your investment is sound. We offer a full-service design and procurement solution to make the process of future-proofing your pharmacy easier.
Irish pharmacy dispensaries have their own unique challenges, ranging from high staffing costs and poor design to out of date/undersized dispensaries.
We at Navi look at each pharmacy individually. Our in-house Retail Architect will work with you to design a dispensary around your new robotics system that will be ergonomic, economical, and will future-proof your business. We will recommend best in class, innovative, customised, and highly efficient automated storage systems for your pharmacy.
If you have a pharmacy that is doing 5000+ items, we would love to talk to you. We will carry out a full assessment of your pharmacy, design and cost the project. If you are happy to proceed, we will then project manage the installation from start to finish.
- Macro layout created based on your EPOS data and current market trends
- Layout that will optimise your profit based on space to sales analysis
Here at NAVI group, we offer the following features as a merchandising service that can be booked independently.
CATEGORY FLOOR PLANS
- Site visit/meeting to review current layout and stock ranges
- Review sizes of current categories in the store using sales data/current demographics
- Advice and support on new shop equipment
- Advice and support on internal category signage
PLANOGRAMS
- Creation of bespoke planograms based on stores’ sales data determining what ranges/lines are performing well and enhancing future sales and high margin lines
- Creation of planograms in the absence of sales data based on nationwide and high margin lines
- Seasonal updated planograms eg. Allergy, Cold + Flu, Cough, Vitamins
- On site training for planograms/ordering correct high margin lines/ local promotions
MERCHANDISING
- We can supply a dedicated retail pharmacy merchandising team to do the work for you. This will enable your staff to continue servicing your customers while any changes are made
- Project management for above
- Merchandising timelines can range from 3 – 7 working days based on your store size and needs
- Full handover to store team upon completion
- The team secure you the best cash per pack deals on the products listed on the planogram
- We will prepare a planogram for you, with a view to increasing your front of shop margin, so you don’t have to
STORE PROMOTION
- Promotional campaigns highlighted with themes and key areas of focus
- Each promo cycle will link a dispensary sale with a FOS focus
- Promotional campaigns will drive additional volumes and enhance customer perceptions of value
- We never send stock to the pharmacy – you choose the most appropriate promotions and stock quantities for your business
- Access to a dedicated team of marketing personnel working to enhance your business within your local community
- Provided with a promotional pack to highlight offers and provide customer information
- Access to an editable Point of sale System, where your team can create personalised POS
- Head Office will create social media posts on health conditions and relevant seasonal health advice that can be automatically posted - by us - to your pharmacy’s social media platforms, appearing as though it was created locally
- The prescription ordering service is a convenient and complimentary platform for customers to order their prescriptions
- This service allows users to order one-off, repeat prescriptions or Healthmail prescriptions
with CarePlus Pharmacy
Initial meeting
Now that you are going to become a CarePlus Pharmacy, we will survey and take stock of your store or new building. Our in-house retail architect will then do a design and layout proposal for your store, taking into account your budget and implementing years of our pharmacy knowledge to ensure your pharmacy is perfectly tailored to your needs, both now and for the future.
Design and budget agreement
We will work with you to develop a store design that fits both your budget and your business needs, to ensure your CarePlus Pharmacy is maximising your return on investment and futureproofed to grow with you and your customers.
Project planning and build
Now that you are happy with your plan, we create a project implementation plan specific to you, and competitively tender the works with best-in-class contractors, managing the process for you. When you have decided on your team, we then manage the team for you, ensuring the works happen smoothly and to a defined time schedule, incorporating all stakeholders within this plan, leaving nothing to chance.
- Aisling SmithHead of Business Relationship
Management - Philip MorrisseyNational Sales Manager
- James TurnerRegional Operations Business
Development Manager - Jessica MeliaBusiness Development
Manager
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