COMPANY: Navi Group
ROLE: Regional Operations Manager
LOCATION: Navi Group Support Office, Unit 1, Trinity Court, Fonthill Business Park, Dublin 22
CONTRACT: Permanent

Requirement to be both field based and in the office as business requires.

COMPANY OVERVIEW:
At Navi Group, our mission is to empower independent pharmacies by providing innovative, market-leading systems and technology. From dispensary software to Front of Shop (FOS) order management and our franchise offerings, we are committed to delivering solutions that make pharmacy operations seamless. Navi Group is proud to be the parent company of Axium, DispenSense, iGnite, CarePlus Pharmacy, and StayWell Pharmacy.

KEY RESPONSIBILITIES:
• Responsible for collaborating and developing in line with Navi’s overall mission and KPIs
• Responsible for building trusted relationships with franchise pharmacy customers and partners
• Lead in the promotion of customer advocacy by actively collecting and responding to franchise customer feedback
• Responsible for ensuring that franchise partners are communicated with effectively, updating them on key KPIs and industry insights
• Ownership and management of sales pipeline for Navi Products and Services within the franchise group
• Liaise with the Procurement team and provide advice and feedback in relation to correct inventory management for customers
• Ensuring the successful onboarding of new members to the franchise group
• Work as a business advisor to the independent pharmacy owners ensuring they are maximising turnover and margin as well as encouraging operational efficiency in store
• Review company practices to ensure customers get maximum satisfaction from their interactions with Navi Group
• Liaise and collaborate with relevant internal teams and ensure that annual financial objectives are aligned to ensure the business meets its KPIs - quantitative and qualitative
• Identify opportunities in each pharmacy in the territory and work with each store to develop a business plan to maximise opportunities
• Develop robust and detailed action plans for all stores, covering all KPIs and measure performance against agreed benchmarks
• Deliver exceptional retail standards across the region and ensure promotional and planogram compliance

SKILLS/EXPERIENCE SPECIFICATION
• Strong communication and leadership skills, backed by previous professional success
• Superior knowledge of multiple operational functions and principles, including finance, customer service, and employee management
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Experience in developing budgets and business plans
• Superior negotiation skills for both internal and external purposes
• Strong working knowledge of data analysis and performance metrics
• Full clean driving licence

What we offer:

• A supportive and innovative workplace with opportunities for professional growth
• The chance to be part of a dynamic team that is transforming pharmacy operations
• Hybrid working model
• Competitive salary and benefits package

Apply today - send CVs directly to louiseobrien@navi.ie by Thursday, April 24th at 5pm.