Project Manager/Scrum Master - Support & Maintenance Team
COMPANY: TouchPlus Technologies Ltd (A member of the Navi Group)
ROLE: Project Manager/Scrum Master - Support & Maintenance Team
LOCATION: Hybrid (Dublin, Ireland)
EXPERIENCE: +5 years experience as a Project Manager, Scrum Master, or Agile Delivery Lead
TouchPlus Technologies Ltd, part of the dynamic Navi Group, delivers IT solutions to over 450 retail customers across Ireland. As we continue to grow, we’re launching a dedicated Support & Maintenance Team—and we’re looking for a hands-on, agile Project Manager to lead the way.
What You’ll Do
Closing Date: 10/10/2025
ROLE: Project Manager/Scrum Master - Support & Maintenance Team
LOCATION: Hybrid (Dublin, Ireland)
EXPERIENCE: +5 years experience as a Project Manager, Scrum Master, or Agile Delivery Lead
TouchPlus Technologies Ltd, part of the dynamic Navi Group, delivers IT solutions to over 450 retail customers across Ireland. As we continue to grow, we’re launching a dedicated Support & Maintenance Team—and we’re looking for a hands-on, agile Project Manager to lead the way.
What You’ll Do
- Stand up and lead a brand-new agile support and maintenance team, shaping its processes and culture from day one
- Act as Scrum Master, facilitating sprints, retrospectives, and continuous improvement for a high-performing team
- Own incident and issue management—work directly with your team to investigate, triage, and resolve customer-reported issues, ensuring top-tier service and communication
- Collaborate across the business, partnering with Customer Support, DevOps, Product Development, and external stakeholders to deliver seamless solutions
- Drive process improvement, championing lean, predictable, and quality-focused delivery practices
- Promote a culture of learning and accountability, ensuring your team is always evolving and delivering value
- 5+ years’ experience as a Project Manager, Scrum Master, or Agile Delivery Lead
- Proven success leading agile software development or maintenance teams
- Strong knowledge of agile and lean methodologies (Scrum, Kanban)
- Experience with incident and problem management in a production support environment
- Familiarity with software engineering, CI/CD pipelines, and DevOps practices
- Excellent communication and stakeholder management skills
- A pragmatic, hands-on approach to problem-solving
- Based in Dublin, with the ability to work on-site in a hybrid model (3/2 WFH)
Closing Date: 10/10/2025