Business Relationship Manager,

COMPANY: Navi Group
ROLE: Business Relationship Manager, Munster
REPORTING: Head of Business Relationship Management

Navi Group is a privately owned and privately funded Irish organisation comprised of a portfolio of related companies including, Axium Buying Group (Wholesale), CarePlus and StayWell Pharmacies (Retail) and TouchPlus (Technology). With over 90 pharmacies across Ireland and more than 550 pharmacy partners nationally, Navi Group is the largest and most influential retailer of pharmaceutical products in Ireland.

Role specification:
  • Responsible for the building of trusted relationships with pharmacy customers and partners
  • Liaise with the Procurement team and provide advice and feedback in relation to correct inventory management
  • Managing the development of Sales pipeline for Navi Products and Services, Axium, Navi Franchise, DispenSense, TillSense and all other services
  • Work with marketing and the rest of the sales team to develop personalised approach to Navi service sales
  • Improve the commercial terms with current partners where possible
  • Manage any relevant customer contracts, loan agreements and other legal engagements
  • Assist the Customer Service Team to communicate customer requirements throughout the business and ensure that these requirements are addressed appropriately
  • Provide regular reports on market pricing and volumes, and other insights gained from customers
  • Review company practices to ensure customers get maximum satisfaction from their interactions with Navi Group
  • Liaise and collaborate with relevant internal team and ensure that annual financial objectives are aligned to ensure the business meets it KPIs, both quantitative and qualitative
  • Lead a continuous improvement process for selling and operations functions
  • Develop and execute the company’s business strategies to attain the goals of the board and shareholders

Skills/Experience Specification
  • Proven experience in customer service, sales, or a related position
  • Experience of Healthcare, Pharmaceutical or regulated industry essential, service/retail industry experience desirable
  • Proven track record of driving and building relationships in the pharmacy sector
  • Requirement to focus on continuous improvement, excellence in managing the day to day
  • Integrity, determination, and resilience
  • Excellent verbal and written communication skills
  • Ability to lead and work within a team and manage stakeholders
  • Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with pharmacy customers
  • Exceptional organisational skills and a strong work ethic
  • Full, clean driving licence
  • Requirement to be both field based (Munster) and in the office as business requires

Closing date: Friday, June 7th 2024
To apply, please e-mail your CV to